Assistant Branch Manager: Lead Service & Growth

ADP, Inc.; Shelton (CT); On-site; USD 41,000 - 45,000; Full time

Job summary

Mutual Security Credit Union is seeking an Assistant Branch Manager to lead daily branch operations, coach a team of Member Service professionals, and drive sales while delivering exceptional service. The role blends leadership, member service, and operations with opportunities for community involvement and personal growth.

You will work with staff and members to achieve goals, support community engagement, and uphold MSCU values of integrity and respect in a dynamic credit union environment.

Qualifications

• Lead and coach branch staff to meet service and sales targets.
• Sell financial products and cross-sell opportunities to members.
• Ensure excellent member service and accurate transaction processing.
• Communicate effectively with team and members to resolve issues.

Responsibilities

• Supervise daily branch operations and sales activities.
• Maintain security practices and handle vault/Cash items.
• Train staff and provide coaching for performance improvement.
• Educate members on services and digital channels.
• Promote community engagement and MSCU branding.

Skills

Leadership

Sales

Customer service

Communication

Planning

Education

High school diploma

Tools

MS Office

Job description

Mutual Security Credit Union is seeking an Assistant Branch Manager to lead daily branch operations, coach a team of Member Service professionals, and drive sales while delivering exceptional service. The role blends leadership, member service, and operations with opportunities for community involvement and personal growth.

You will work with staff and members to achieve goals, support community engagement, and uphold MSCU values of integrity and respect in a dynamic credit union environment.