Assistant Branch Manager: Lead Service & Growth

O. C. Credit Union; Santa Ana (CA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Voice that matters

People-first culture

Health & dental coverage from day one

401k with match

Bonuses & merit increases

Educational grants

Vacation days

Paid holidays

Job summary

Orange County's Federal Credit Union (OCFCU) in Santa Ana is seeking an Assistant Branch Manager to lead with heart and drive growth. In this role you’ll work closely with the Branch Manager to deliver exceptional member experiences and strong team performance.

You’ll coach associates, manage operations and compliance, and engage with the local community to expand membership, while ensuring a secure and friendly branch environment.

Qualifications

• 3+ years of sales/customer service experience in a banking/credit union institution's branch PLUS at least 2 years as a supervisor having direct reports and managing the performance of others (operations, compliance, & sales).
• Subject Matter Expert with consumer lending and fiduciary accounts
• NMLS License & Notary Certification (or willingness to obtain/renew)
• A passion for leadership, service, and making a difference
• Proven success in business development and community engagement

Responsibilities

• Lead with Purpose: Inspire and coach a team of talented Associates to deliver exceptional service and build lasting relationships.
• Drive Results: Use strategic thinking and performance accountability to meet and exceed branch goals.
• Champion Innovation: Challenge the status quo and ask, “How can we improve?” every single day.
• Grow the Business: Represent the credit union in the community, cultivate relationships, and drive new Membership growth.
• Empower Your Team: Cross-train Associates, recognize achievements, and create a culture of continuous development.
• Make Smart Decisions: Use data, NPS feedback, and financial reports to guide branch strategy and profitability.
• Stay Compliant & Secure: Ensure branch operations meet regulatory standards and maintain a safe, secure environment.

Skills

Sales & customer service

Supervisory experience

Lending knowledge

Notary Certification

NMLS License

Job description

Orange County's Federal Credit Union (OCFCU) in Santa Ana is seeking an Assistant Branch Manager to lead with heart and drive growth. In this role you’ll work closely with the Branch Manager to deliver exceptional member experiences and strong team performance.

You’ll coach associates, manage operations and compliance, and engage with the local community to expand membership, while ensuring a secure and friendly branch environment.