Assistant Branch Manager: Lead Service‑Driven Team & Growth

Heritage Financial Credit Union; Town of Monroe (NY); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Medical/Dental/Vision & Life Insurance

401(k) with Employer Match

Educational Assistance

Volunteer Time Off

Job summary

Heritage Financial Credit Union is seeking an Assistant Branch Manager in Monroe, NY. Lead branch teams, coach through change, and ensure personal, proactive member service while driving monthly and annual goals.

Experience in financial services, strong communication, and the ability to engage staff are essential. You will partner with leadership to optimize operations, participate in community initiatives, and maintain service standards across the branch.

Qualifications

• Bachelor's degree with 1–3 years in branch supervision or related leadership role.
• Experience in financial services and customer service.
• Ability to lead teams through change and drive engagement.

Responsibilities

• Lead branch team and drive achievement of monthly and annual goals.
• Coach staff, manage performance, and develop talent.
• Ensure service standards and branch operations run smoothly.

Skills

Leadership

Communication

Analytical

Bilingual (plus)

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Heritage Financial Credit Union is seeking an Assistant Branch Manager in Monroe, NY. Lead branch teams, coach through change, and ensure personal, proactive member service while driving monthly and annual goals.

Experience in financial services, strong communication, and the ability to engage staff are essential. You will partner with leadership to optimize operations, participate in community initiatives, and maintain service standards across the branch.