Branch Leader: Talent Growth & Member Experience

Heritage Financial Credit Union; New York (NY); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Heritage Financial Credit Union is seeking an Assistant Branch Manager to support branch leadership, coach the team through change, and ensure personal, proactive member service. The role focuses on leading employee development, supervising branch operations, and driving service excellence to achieve monthly and annual goals.

You will work to create an engaging work environment, develop staff, and ensure alignment with the credit union's mission and service standards while contributing to the

Qualificações

• Proven ability to lead and develop a team within a retail banking environment.
• Track record of coaching staff to meet service standards and goals.
• Strong communication skills to coordinate with leadership and branches.

Responsabilidades

• Lead employee development and branch operations to meet monthly and annual goals.
• Coach team through change and ensure personal, proactive member service.
• Collaborate with branch leadership to execute strategies and initiatives.
• Maintain service standards and address member concerns professionally.

Conhecimentos

Leadership

Coaching

Team development

Customer service

Communication

Change leadership

Operational excellence

Descrição da oferta de emprego

Heritage Financial Credit Union is seeking an Assistant Branch Manager to support branch leadership, coach the team through change, and ensure personal, proactive member service. The role focuses on leading employee development, supervising branch operations, and driving service excellence to achieve monthly and annual goals.

You will work to create an engaging work environment, develop staff, and ensure alignment with the credit union's mission and service standards while contributing to the