Assistant Branch Manager: Lead, Mentor & Grow

Socket.dev; Kalamazoo (MI); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Holiday time off

Health insurance

Vision insurance

Dental insurance

401(k) with match

Tuition reimbursement

Job summary

Arbor Financial Credit Union in Kalamazoo, MI, is seeking an Assistant Branch Manager to support daily operations, mentor staff, and deliver exceptional member service. You will lead in the Branch Manager's absence, assist with account services and loans, and ensure adherence to policies while proactively meeting members' financial needs.

The role offers growth toward branch leadership, exposure to lending and back-office activities, and a chance to contribute to community events and strategic

Qualifications

• High School Diploma or equivalent.
• 2-3 years of experience in retail banking, financial services, or customer service.
• Strong leadership, communication, member service, and interpersonal skills.
• Proficiency in basic computer operation and Microsoft 365.
• Ability to work collaboratively in a fast-paced environment with occasional offsite travel.

Responsibilities

• Support daily branch operations, including opening/closing and cash management.
• Mentor staff, assist with scheduling, and lead team meetings.
• Assist with account services and consumer loans.
• Proactively build and maintain relationships with members to identify and meet their financial needs.
• Serve as a backup to the Teller line and resolve complex member issues
• Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits
• Represent the branch at community events

Skills

Leadership

Communication

Member service

Interpersonal

Detail oriented

Education

High School Diploma

Job description

Arbor Financial Credit Union in Kalamazoo, MI, is seeking an Assistant Branch Manager to support daily operations, mentor staff, and deliver exceptional member service. You will lead in the Branch Manager's absence, assist with account services and loans, and ensure adherence to policies while proactively meeting members' financial needs.

The role offers growth toward branch leadership, exposure to lending and back-office activities, and a chance to contribute to community events and strategic