Assistant Branch Manager

Socket.dev; Kalamazoo (MI); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Holiday time off

Health insurance

Vision insurance

Dental insurance

401(k) with match

Tuition reimbursement

Job summary

Arbor Financial Credit Union in Kalamazoo, MI, is seeking an Assistant Branch Manager to support daily operations, mentor staff, and deliver exceptional member service. You will lead in the Branch Manager's absence, assist with account services and loans, and ensure adherence to policies while proactively meeting members' financial needs.

The role offers growth toward branch leadership, exposure to lending and back-office activities, and a chance to contribute to community events and strategic

Qualifications

• High School Diploma or equivalent.
• 2-3 years of experience in retail banking, financial services, or customer service.
• Strong leadership, communication, member service, and interpersonal skills.
• Proficiency in basic computer operation and Microsoft 365.
• Ability to work collaboratively in a fast-paced environment with occasional offsite travel.

Responsibilities

• Support daily branch operations, including opening/closing and cash management.
• Mentor staff, assist with scheduling, and lead team meetings.
• Assist with account services and consumer loans.
• Proactively build and maintain relationships with members to identify and meet their financial needs.
• Serve as a backup to the Teller line and resolve complex member issues
• Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits
• Represent the branch at community events

Skills

Leadership

Communication

Member service

Interpersonal

Detail oriented

Education

High School Diploma

Job description

Assistant Branch Manager Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• Top-notch health insurance, vision, and dental
• HSA, Flexible spending plans, life insurance, short-term/long-term disability
• 401(k) with 6% match and 4% profit-sharing contribution
• Incentive bonus based on performance of the organization
• Tuition reimbursement

Starting Wage: $23.44/Hour, based on experience

Location

Kalamazoo, MI

About The Role

Assistant Branch Managers play a key role in supporting daily operations, driving branch success, mentoring staff, and delivering exceptional member service. In addition to providing leadership in the absence of the Branch Manager, assisting with account services and consumer loans, and ensuring compliance with policies and regulations, you will proactively build relationships with members to identify and meet their financial needs.

Where You’re Headed

Assistant Branch Managers often grow into Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

What You’ll Do

• Support daily branch operations, including opening/closing and cash management.
• Mentor staff, assist with scheduling, and lead team meetings.
• Assist with account services and consumer loans.
• Proactively build and maintain relationships with members to identify and meet their financial needs.
• Serve as a backup to the Teller line and resolve complex member issues
• Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits
• Represent the branch at community events

Is This You?

• High School Diploma or equivalent
• 2-3 years of experience in retail banking, financial services, or customer service
• Strong leadership, communication, member service, and interpersonal skills
• Solid knowledge of financial products, services, and regulatory requirementsProficiency in basic computer operation and Microsoft 365
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment centered on member needs, with occasional offsite travel
• Strong attention to detail, problem-solving, and organizational skills
• Ability to handle confidential information with discretion
• Able to be bonded (Age 18+)
• Preferred But Not Required: College degree (business, finance, or related), leadership experience, proficiency with Fiserv DNA, consumer lending and/or sales experience

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.