Assistant Branch Manager: Lead Growth & Service (Travel)

BrightBridge Credit Union; Plaistow (NH); On-site; USD 65,000 - 75,000; Full time

Job summary

BrightBridge Credit Union in Plaistow is seeking an Assistant Branch Manager to oversee operations in the Branch Manager's absence and to lead sales and service efforts. The role includes training and supervising staff, promoting cross-selling, and ensuring compliance with banking regulations.

The position requires an Associate degree or equivalent experience, 3–4 years of branch sales/service/ops experience, and at least 1 year of supervisory experience.

Qualifications

• Associates degree or equivalent experience required.
• Minimum of three to four years branch sales, service, and operations experience within a financial institution.
• Minimum of one year supervisory experience preferred.
• Proven written and verbal communication, organizational, and leadership abilities.
• Provides Medallion and/or notary service for membership (within 90 days of hire).
• Flexibility of work hours and proven reliability/dependability required.
• Excellent cross-selling and problem solving skills.
• Must be eligible to register with NMLS and maintain registration as a Mortgage Loan Originator (MLO).

Responsibilities

• Support the Branch Manager with sales, service, and operational control.
• Guide and advise staff and members about complex member issues.
• Participate in hiring, training, coaching, evaluating, developing, promoting, compensation, and disciplining subordinates within policy and budget.
• Champion sales activities and functions across the branch and local marketplace.
• Participate in daily huddles to support sales/service culture.
• Originate and close loan types via direct member contact and applications.
• Manage cash handling procedures and overall operations.
• Assist members with problem resolution and account-related issues.
• Open and close all account types with proper documentation.

Skills

Written and verbal communication

Leadership abilities

Organizational skills

Cross-selling

Problem solving

Education

Associate degree or equivalent experience

Job description

BrightBridge Credit Union in Plaistow is seeking an Assistant Branch Manager to oversee operations in the Branch Manager's absence and to lead sales and service efforts. The role includes training and supervising staff, promoting cross-selling, and ensuring compliance with banking regulations.

The position requires an Associate degree or equivalent experience, 3–4 years of branch sales/service/ops experience, and at least 1 year of supervisory experience.