Assistant Branch Manager — Lead Banking Team

Austin Telco Federal Credit Union; Lockhart (TX); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Optional coverage for critical illness

Legal support

401(k) with company match

Pension plan

Volunteer opportunities

Job summary

Austin Telco Federal Credit Union is seeking an Assistant Branch Manager in Lockhart, TX. You will lead daily branch operations, support member services, and act as Branch Manager when needed. This role emphasizes coaching staff, ensuring accurate service, and growing member relationships in a community-focused setting.

Requirements include a high school diploma or GED and 2+ years of supervisory experience in a banking environment. Travel to other branches may be needed.

Qualifications

• 2+ years of supervisory experience in a bank or credit union setting.
• Strong communication and problem-solving skills.
• Ability to lead a team and manage branch operations independently.
• Familiarity with cash handling, security procedures, and fraud processes.
• Reliable attendance and flexibility for occasional after-hours needs.
• Willingness to travel to other branches to support staffing and service needs.

Responsibilities

• Lead daily branch operations and the teller team.
• Deliver friendly, accurate service to members in person and by phone.
• Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts.
• Serve as acting Branch Manager when needed.
• Open and close the branch and oversee daily operations.
• Maintain and balance cash drawers, vaults, ATMs, and branch cash controls.
• Support fraud/dispute processes, stop-payments, and card services.
• Assist with audits, cash ordering, and regulatory compliance.
• Support mobile deposits and online account services.
• Provide coverage and leadership at nearby branches as needed to ensure consistent service and staffing across the region.
• Lead, coach, and motivate branch staff to deliver exceptional member experiences.
• Assign and direct daily work, monitor performance, and provide feedback.
• Support conflict resolution and professional development.

Skills

Supervisory experience

Customer service

Leadership

Education

High School Diploma or GED

Job description

Austin Telco Federal Credit Union is seeking an Assistant Branch Manager in Lockhart, TX. You will lead daily branch operations, support member services, and act as Branch Manager when needed. This role emphasizes coaching staff, ensuring accurate service, and growing member relationships in a community-focused setting.

Requirements include a high school diploma or GED and 2+ years of supervisory experience in a banking environment. Travel to other branches may be needed.