Assistant Branch Manager

Austin Telco Federal Credit Union; Lockhart (TX); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Optional coverage for critical illness

Legal support

401(k) with company match

Pension plan

Volunteer opportunities

Job summary

Austin Telco Federal Credit Union is seeking an Assistant Branch Manager in Lockhart, TX. You will lead daily branch operations, support member services, and act as Branch Manager when needed. This role emphasizes coaching staff, ensuring accurate service, and growing member relationships in a community-focused setting.

Requirements include a high school diploma or GED and 2+ years of supervisory experience in a banking environment. Travel to other branches may be needed.

Qualifications

• 2+ years of supervisory experience in a bank or credit union setting.
• Strong communication and problem-solving skills.
• Ability to lead a team and manage branch operations independently.
• Familiarity with cash handling, security procedures, and fraud processes.
• Reliable attendance and flexibility for occasional after-hours needs.
• Willingness to travel to other branches to support staffing and service needs.

Responsibilities

• Lead daily branch operations and the teller team.
• Deliver friendly, accurate service to members in person and by phone.
• Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts.
• Serve as acting Branch Manager when needed.
• Open and close the branch and oversee daily operations.
• Maintain and balance cash drawers, vaults, ATMs, and branch cash controls.
• Support fraud/dispute processes, stop-payments, and card services.
• Assist with audits, cash ordering, and regulatory compliance.
• Support mobile deposits and online account services.
• Provide coverage and leadership at nearby branches as needed to ensure consistent service and staffing across the region.
• Lead, coach, and motivate branch staff to deliver exceptional member experiences.
• Assign and direct daily work, monitor performance, and provide feedback.
• Support conflict resolution and professional development.

Skills

Supervisory experience

Customer service

Leadership

Education

High School Diploma or GED

Job description

Description

Assistant Branch Manager - Lockhart| Location: 315 Hickory St, Lockhart, TX, 78644| Schedule: Monday-Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm| Salary Range: $50,000- $57,500 |FLSA Status: Nonexempt.

Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. If you're ready to grow your leadership career in a supportive, community-focused environment, this is the place for you.

What You'll Do:

Branch & Member Service Leadership

• Support daily branch operations and lead the teller team
• Deliver friendly, accurate service to members in person and by phone
• Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
• Serve as acting Branch Manager when needed

Operational Excellence

• Open and close the branch and oversee daily operations
• Maintain and balance cash drawers, vaults, ATMs, and branch cash controls
• Support fraud/dispute processes, stop-payments, and card services
• Assist with audits, cash ordering, and regulatory compliance
• Support mobile deposits and online account services
• Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region

Team Coaching & Development

• Lead, coach, and motivate branch staff to deliver exceptional member experiences
• Assign and direct daily work, monitor performance, and provide feedback
• Support conflict resolution and professional development
• Foster a positive, accountable, member-focused culture

Community Engagement

• Build strong member relationships and promote financial literacy
• Participate in community outreach and represent Austin Telco with professionalism

Requirements

What You Bring:

• High school diploma or GED
• 2+ years of supervisory experience in a bank or credit union setting
• Strong communication and problem-solving skills
• Ability to lead a team and manage branch operations independently
• Familiarity with cash handling, security procedures, and fraud processes
• Reliable attendance and flexibility for occasional after-hours needs
• Willingness to travel to other branches to support staffing and service needs

Why You'll Love Working Here: We're more than a credit union, we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Community Engagement: Volunteer opportunities and credit union-sponsored events.
• A supportive, mission-driven culture that puts people first

Additional Requirements

• Good credit standing (verified prior to interview)
• Completion of an Assessment
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.