Branch Leader — Elevate Member Experience & Growth

University Federal Credit Union; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

University Federal Credit Union in Austin, TX is seeking a Branch Manager to lead branch operations and a high-performing team. You will oversee staffing, training, and daily activities to ensure superior service and adherence to UFCU policies while driving growth in member relationships.

The role emphasizes developing staff, achieving branch goals, and maintaining compliance across federal/state regulations.

Qualifications

• High school diploma or equivalent.
• Minimum two years of financial services or retail experience.
• Minimum two years of general management experience.
• Minimum three years with demonstrated success selling products within a retail banking environment or financial services industry
• Must be bondable

Responsibilities

• Lead branch operations and staff to meet sales objectives.
• Coach frontline staff to promote UFCU products and services.
• Ensure compliance with laws, regulations, and UFCU policies.
• Maintain high service levels and employee performance.

Skills

Interpersonal skills

Verbal communication

Written communication

Goal orientation

Staff coaching

Strategic thinking

Analytical skills

Bondable

Education

High school diploma or equivalent

Bachelor’s degree preferred

Bachelor’s degree in related field preferred

Job description

University Federal Credit Union in Austin, TX is seeking a Branch Manager to lead branch operations and a high-performing team. You will oversee staffing, training, and daily activities to ensure superior service and adherence to UFCU policies while driving growth in member relationships.

The role emphasizes developing staff, achieving branch goals, and maintaining compliance across federal/state regulations.