Lead Assistant Branch Manager — Grow & Inspire the Team

Texans-Credit-Union; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texans Credit Union in Dallas, TX is seeking an Assistant Branch Manager to lead the Forest Lane branch. You will drive sales and service, mentor staff, and ensure compliant, smooth daily operations while delivering an exceptional member experience.

The role focuses on coaching the team, meeting branch targets, managing loans and accounts, and stepping in as acting manager when the branch manager is away. A customer-first mindset and leadership in a retail/financial setting are essential.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of sales and service experience in a retail or financial institution.
• Minimum of 2 years of supervisory experience in a bank, credit union branch, finance company, or equivalent management experience.
• Successful completion of a drug screen, credit check and background check.

Responsibilities

• Assist in creating and maintaining a sales and service culture within the branch
• Maintain and lead a highly-motivated, well-trained team that consistently offers excellent service to all members
• Support the maintenance of effective employee relations within the branch
• Maintain a strong sense of ownership related to the branch
• Accurately monitor key product penetration and sales metrics of the branch team to ensure profitable and sound business practices as well as the highest level of service for members
• Apply and evaluate security and audit policies and procedures, ensuring the branch is in compliance with federal laws and regulations
• Accurately track and report on branch activity, including but not limited to number of transactions, teller accuracy, loan volume, teller and loan sales, and new accounts
• Assist in leading and managing branch sales, including but not limited to the loan application process (application, processing and closing of loans), opening new accounts and servicing existing members
• Ensure branch team maintains ongoing required training to increase knowledge of various topics and skillsets
• Maintain adequate staffing schedule for efficient branch operations
• Maintain minimum quality control errors by reviewing member documentation upon completion and holding team members accountable
• Offer guidance and assistance to team members in solving complex problems or member requests Assist in development and management of the branch budget
• Act as primary manager on duty in absence of the branch manager

Education

High school diploma or equivalent

Job description

Texans Credit Union in Dallas, TX is seeking an Assistant Branch Manager to lead the Forest Lane branch. You will drive sales and service, mentor staff, and ensure compliant, smooth daily operations while delivering an exceptional member experience.

The role focuses on coaching the team, meeting branch targets, managing loans and accounts, and stepping in as acting manager when the branch manager is away. A customer-first mindset and leadership in a retail/financial setting are essential.