Branch Operations Lead - Teller & Banker Teams

Amplify Credit Union; Cedar Park, Round Rock (TX, TX); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Volunteer opportunities

Paid time off

Tuition benefits

Job summary

Amplify Credit Union in Austin, TX, is seeking an Assistant Branch Manager to support the Branch Manager and drive branch success. You will oversee Teller and Personal Banker teams and ensure daily branch operations run smoothly while mitigating risk.

The role requires a High School diploma or GED, with a Bachelor's degree preferred, and at least three years of financial institution experience including supervisory duties.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred.
• Three years of successful financial institution experience preferred, with a background in branch operations (teller and platform).
• Supervisory experience preferred.

Responsibilities

• Provide direct leadership and oversight of the Teller and Personal Banker teams.
• Ensure operational soundness within the branch; lead operational support of branch teammates by providing adequate oversight, guidance, and problem resolution; consistently mitigate risk.
• Facilitate the self-audit program and general quality control efforts to ensure operational integrity within the branch; responsible for successful results from Branch Certification and/or any other audit initiatives.
• Provide on-the-job training and/or regular coaching to promote and develop service and operational proficiency and excellence amongst Tellers and Bankers.
• Actively support branch operational needs, to include processing Teller transactions and performing all Banker functions.
• Support efforts of Branch Manager to achieve all service related objectives.
• Operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates.
• Upholds credit union policies and procedures and champions organizational culture both internally and externally.
• Other duties as assigned.

Skills

Leadership

Team supervision

Operational risk

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Amplify Credit Union in Austin, TX, is seeking an Assistant Branch Manager to support the Branch Manager and drive branch success. You will oversee Teller and Personal Banker teams and ensure daily branch operations run smoothly while mitigating risk.

The role requires a High School diploma or GED, with a Bachelor's degree preferred, and at least three years of financial institution experience including supervisory duties.