Asset Protection Specialist: Shrink Deterrence & Safety

Lowe's; Indianapolis (IN); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Lowe's is seeking a Loss Prevention/Asset Protection professional to lead shrink awareness, deter theft, and uphold customer service standards at our Indianapolis store.

In this role, you will partner with store leadership to identify theft trends, implement action plans, and maintain a safe, secure shopping environment. The position requires strong training skills and experience with surveillance systems.

Formación

• High school diploma or GED required; relevant experience may substitute for education.
• Experience with retail investigations or loss prevention is preferred.
• Licensing exam within 60 days if state requires salesperson license.

Responsabilidades

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Conocimientos

Leadership

Training

Customer service

Surveillance

Educación

High school diploma or GED

Associate degree in Psychology or Criminal Justice

Herramientas

CCTV

EAS

Descripción del empleo

Lowe's is seeking a Loss Prevention/Asset Protection professional to lead shrink awareness, deter theft, and uphold customer service standards at our Indianapolis store.

In this role, you will partner with store leadership to identify theft trends, implement action plans, and maintain a safe, secure shopping environment. The position requires strong training skills and experience with surveillance systems.