Asset Protection Specialist: Shrink Deterrence & Safety

Lowe's Companies, Inc.; Oakland Park (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowe's Companies, Inc. seeks an Asset Protection Associate in Oakland Park, FL to coach associates on shrink awareness and theft deterrence, partner with leadership to spot theft trends, and promote awareness initiatives.

The role ensures a safe, secure store and delivers SMART customer service with adequate resources. Responsibilities include monitoring entrances and high-risk areas, conducting external theft interviews, maintaining case files, and supporting law enforcement and internal

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education.
• If a salesperson license is required by state/locality, you must obtain or pass the exam within 60 days of starting.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Skills

Surveillance

Loss prevention

Customer service

Training

Interviews

Education

High school diploma or GED

Tools

CCTV

EAS

Incident reports

Job description

Lowe's Companies, Inc. seeks an Asset Protection Associate in Oakland Park, FL to coach associates on shrink awareness and theft deterrence, partner with leadership to spot theft trends, and promote awareness initiatives.

The role ensures a safe, secure store and delivers SMART customer service with adequate resources. Responsibilities include monitoring entrances and high-risk areas, conducting external theft interviews, maintaining case files, and supporting law enforcement and internal