Asset Protection Specialist: Loss Prevention & Safety

Lowe's; Kaufman (TX); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Lowe's is seeking a dedicated Asset Protection professional to lead shrink reduction and crime-prevention initiatives in-store. You will coach associates, monitor security systems, and partner with leadership to identify theft trends and implement proactive actions.

The role focuses on customer service integrity while maintaining a safe and secure shopping environment. Responsibilities include conducting investigations, supporting law enforcement, and improving audit outcomes.

Qualificações

• High school diploma or GED (or equivalent).
• If a salesperson license is required where you work, obtain within 60 days of starting.

Responsabilidades

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Conhecimentos

Shrink awareness

Theft deterrence

Customer service

Surveillance monitoring

Interviews

Crisis response

Formação académica

High school diploma or GED

Associate degree in Psychology/Criminal Justice

Ferramentas

CCTV systems

EAS systems

Security incident reporting tools

Descrição da oferta de emprego

Lowe's is seeking a dedicated Asset Protection professional to lead shrink reduction and crime-prevention initiatives in-store. You will coach associates, monitor security systems, and partner with leadership to identify theft trends and implement proactive actions.

The role focuses on customer service integrity while maintaining a safe and secure shopping environment. Responsibilities include conducting investigations, supporting law enforcement, and improving audit outcomes.