Asset Protection Specialist

Lowe's; Fairview Heights (IL); Presencial; USD 23 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Employee assistance program

Lowe’s Associate Discount

Resumo da oferta

Lowe’s is seeking a Loss Prevention professional in the United States to coach and train associates on shrink awareness, theft deterrence, and customer service programs, while partnering with leadership to address theft trends.

You will ensure a safe store environment, monitor activity with surveillance tools, and handle investigations, external apprehensions, and coordination with law enforcement as needed.

Qualificações

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsabilidades

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Conhecimentos

Shrink awareness training

Theft deterrence

Customer service programs

Formação académica

High school diploma or GED

Ferramentas

CCTV

EAS

Descrição da oferta de emprego

Lowe’s is seeking a Loss Prevention professional in the United States to coach and train associates on shrink awareness, theft deterrence, and customer service programs, while partnering with leadership to address theft trends.

You will ensure a safe store environment, monitor activity with surveillance tools, and handle investigations, external apprehensions, and coordination with law enforcement as needed.