Asset Protection Manager: Lead Shrink Reduction & Security

Nordstrom, Inc.; Chino (CA); On-site; USD 66,000 - 105,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. seeks an experienced Manager of Asset Protection to supervise AP teams, drive shrink reduction, and protect employees and store assets. You will partner with Store Manager, HR and Inventory teams to lead investigations, implement controls and optimize profitability.

The role emphasizes data-driven decision making, strong leadership, and the ability to manage multiple priorities in a fast-paced retail environment.

Qualifications

• A valid security license is required for this role in select locations.
• Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience.
• A comprehensive understanding of Exception Based Reporting tools and Case Management Software.
• Ability to develop and maintain productive relationships with other employees and leaders.
• Ability to communicate clearly and professionally with co-workers and customers.
• Strong decision making and problem-solving skills when in high stress situations.
• Strong written communication skills.
• Strong organizational, delegation and follow-through skills.
• Ability to manage competing priorities in a fast-paced environment.
• Computer proficiency, including use of monitoring and surveillance technologies.
• High level of ownership, accountability, and initiative.
• Ability to work a flexible schedule based on department and store needs.

Responsibilities

• Lead by example and execute the organizational strategy set by the AP Division.
• Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects.
• Act as Owner of building security and safety, educating the store on emergency preparedness topics and assisting employees in safety incidents.
• Monitor and communicate all reports to ensure that AP incidents and cases are reported and documented properly.
• Results driven leader through leveraging data to identify trends to mitigate internal and external theft.
• Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty.
• Strong People Leader, hiring and developing talent that has the competencies to support internal and external investigations, auditing, shortage reduction programs and AP awareness programs and system controls.
• Be Data Driven leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability.

Skills

Security license

Investigative experience

People leadership

Data analysis

Communication skills

Budgeting

Policy enforcement

Tools

Case Management Software

Exception Based Reporting

Job description

Nordstrom, Inc. seeks an experienced Manager of Asset Protection to supervise AP teams, drive shrink reduction, and protect employees and store assets. You will partner with Store Manager, HR and Inventory teams to lead investigations, implement controls and optimize profitability.

The role emphasizes data-driven decision making, strong leadership, and the ability to manage multiple priorities in a fast-paced retail environment.