Asset Protection Manager: Shrink Reduction & Leadership

Nordstrom Inc; San Jose (CA); Hybrid; USD 70,000 - 113,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k

Paid Time Away

Job summary

Nordstrom Inc. is seeking a Manager of Asset Protection to supervise AP teams, partner with store leaders, and drive shrink reduction while ensuring employee safety and profitability. The role includes recruiting, development, performance oversight, and budgeting in alignment with company strategy.

Candidates should lead investigations, manage security procedures, and leverage data to identify theft risks. Strong leadership, communication, and scheduling flexibility are essential.

Qualifications

• Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience.
• A comprehensive understanding of Exception Based Reporting tools and Case Management Software.
• Ability to develop and maintain productive relationships with other employees and leaders.
• Ability to communicate clearly and professionally with co-workers and customers.
• Strong decision making and problem solving in high stress situations.
• Strong written communication skills.
• Strong organizational, delegation and follow-through skills.
• Ability to manage competing priorities in a fast-paced environment.
• Computer proficiency, including use of monitoring and surveillance technologies.
• High level of ownership, accountability, and initiative.
• Ability to work a flexible schedule based on department and store needs.

Responsibilities

• Lead by example and execute the organizational strategy set by the AP Division.
• Develop strong relationships within the store with key leaders; lead shrink-related initiatives.
• Own building security and safety, educate on emergency preparedness, and assist employees in incidents.
• Monitor and communicate reports to ensure AP incidents are documented properly.
• Use data to identify trends and mitigate theft; drive shrink reduction plans.
• Lead execution of company shrink program and directives and investigate theft issues.
• Hire and develop talent to support investigations, audits, and AP controls.
• Be data driven to identify risks and maximize profitability.

Skills

Asset protection leadership

Investigative skills

Relationship building

Communication skills

Decision making

Written communication

Organizational skills

Time management

Flexibility

Surveillance tech proficiency

Ownership mindset

Tools

Case Management Software

Exception Based Reporting tools

Surveillance technologies

Job description

Nordstrom Inc. is seeking a Manager of Asset Protection to supervise AP teams, partner with store leaders, and drive shrink reduction while ensuring employee safety and profitability. The role includes recruiting, development, performance oversight, and budgeting in alignment with company strategy.

Candidates should lead investigations, manage security procedures, and leverage data to identify theft risks. Strong leadership, communication, and scheduling flexibility are essential.