Asset Protection Manager: Shrink Reduction & Security Lead

Nordstrom, Inc.; Nashua (NH); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a Manager of Asset Protection to supervise AP teams in the store, driving the shrink reduction strategy, protecting employees, customers and assets, and ensuring safety and profitability in line with company values.

The role partners with store leaders to implement investigations, reporting, and system controls, develop talent, monitor risk, and use data to identify trends and reduce loss while preserving exceptional service.

Qualifications

• Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience
• Understanding of Exception Based Reporting tools and Case Management Software
• Ability to develop and maintain productive relationships with other employees and leaders
• Ability to communicate clearly and professionally with co-workers and customers
• Strong decision making and problem-solving skills in high stress situations
• Strong written communication skills
• Strong organizational, delegation and follow-through skills
• Ability to manage competing priorities in a fast-paced environment
• Computer proficiency, including use of monitoring and surveillance technologies
• High level of ownership, accountability, and initiative
• Ability to work a flexible schedule based on department and store needs

Responsibilities

• Lead by example and execute the organizational strategy set by the AP Division
• Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects
• Act as Owner of building security and safety, educating the store on emergency preparedness topics and assisting employees in safety incidents
• Monitor and communicate all reports to ensure AP incidents and cases are reported and documented properly
• Results driven leader through leveraging data to identify trends to mitigate internal and external theft
• Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty
• Strong People Leader, hiring and developing talent that has the competencies to support internal and external investigations, auditing, shortage reduction programs and AP awareness programs and system controls
• Be Data Driven leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability

Skills

Leadership

Asset protection

Investigation

Data analysis

Communication

Security procedures

Tools

Case management software

Exception Based Reporting tools

Surveillance technologies

Job description

Nordstrom, Inc. is seeking a Manager of Asset Protection to supervise AP teams in the store, driving the shrink reduction strategy, protecting employees, customers and assets, and ensuring safety and profitability in line with company values.

The role partners with store leaders to implement investigations, reporting, and system controls, develop talent, monitor risk, and use data to identify trends and reduce loss while preserving exceptional service.