Asset Protection Lead - Security & Loss Prevention

Macy's, Inc.; Burlington (MA); On-site; USD 60,000 - 95,000; Full time

Job summary

Macy's, Inc. seeks an Asset Protection Captain to lead theft prevention, investigations, and safety initiatives within the store.

You will train and supervise Asset Protection colleagues, partner with store leadership and local law enforcement, and ensure incident documentation supports protective store operations. This role focuses on safeguarding customers, colleagues, and company assets while helping maintain a secure and welcoming shopping environment.

Qualifications

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
• Maintain regular, dependable attendance and punctuality, and perform other duties as needed.

Responsibilities

• Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
• Partner with store leadership to support a safe, secure, and customer-focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
• Support store and company policies related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
• Create clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
• Support store compliance by conducting and overseeing audits, identifying gaps, and helping ensure standards are consistently maintained.
• Build strong partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.

Skills

Staff training

Investigations

Policy compliance

Security training

Shoplifting handling

Attendance

Job description

Macy's, Inc. seeks an Asset Protection Captain to lead theft prevention, investigations, and safety initiatives within the store.

You will train and supervise Asset Protection colleagues, partner with store leadership and local law enforcement, and ensure incident documentation supports protective store operations. This role focuses on safeguarding customers, colleagues, and company assets while helping maintain a secure and welcoming shopping environment.