Asset Protection Investigator & Safety Advocate

Nordstrom, Inc.; Boston (MA); Presencial; USD 37.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Vision/Dental

Retirement plan

Merchandise discount

Descripción de la vacante

Nordstrom in Boston seeks an Asset Protection Agent to safeguard customers, employees, and merchandise. You will support the store Emergency Response Team, investigate theft, monitor video and RFID data, and partner with leadership to reduce shrinkage and maintain safety.

The role emphasizes quick decision-making, strong communication, and confidentiality, with a flexible schedule to align with business needs. Prior experience in asset protection is preferred.

Formación

• A valid security license is required for this role in certain locations.
• Ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
• Have detailed, clear and concise verbal and written skills.
• Good interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).

Responsabilidades

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, elevate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Conocimientos

Decision making

Verbal & written

Interpersonal skills

Confidentiality

Calm under pressure

Ownership

Flexible schedule

Licensing compliance

Investigations

Security procedures

Herramientas

Video surveillance systems

RFID data systems

Descripción del empleo

Nordstrom in Boston seeks an Asset Protection Agent to safeguard customers, employees, and merchandise. You will support the store Emergency Response Team, investigate theft, monitor video and RFID data, and partner with leadership to reduce shrinkage and maintain safety.

The role emphasizes quick decision-making, strong communication, and confidentiality, with a flexible schedule to align with business needs. Prior experience in asset protection is preferred.