Asset Protection Specialist

Nordstrom, Inc.; Webster (TX); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, employees and inventory across our stores.

You will participate in the store Emergency Response Team, conduct security audits, and support investigations into theft and safety incidents. You’ll leverage video surveillance, RFID data, and collaboration with store leadership to reduce shrinkage, maintain safety, and ensure merchandise is available for our customers.

Qualifications

• Valid security license required in listed locations (e.g., WA, CO, NY, MO, OR).
• Ability to make decisions and be accountable in fast-paced environments.
• Clear verbal and written communication skills.
• Strong interpersonal skills and ability to maintain confidentiality.
• Calm demeanor when handling safety issues and aggressive individuals.
• Ability to work a flexible schedule based on business needs.
• Meet licensing requirements for the state and locality.
• Experience in investigative, asset protection and security procedures (preferred).

Responsibilities

• Resolve theft with policy-adherent, quality apprehensions in high shrinkage areas.
• Identify theft trends using technology, reporting and surveillance tactics.
• Drive shrinkage reduction through action plans and merchandise protection standards.
• Investigate internal theft with AP leadership and investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid item-level investigations.
• Maintain safety and security of customers and employees; report incidents.
• Lead security audits, participate in store meetings, and shrinkage training.
• Serve on the store Emergency Response Team (ERT) and respond to emergencies.
• Prepare and submit reports for high-profile incidents and investigations.
• Testify in court when summoned; build cross-functional partnerships with leadership.

Skills

Security license

Decision making

Verbal communication

Written communication

Interpersonal skills

Confidentiality

Calm demeanor

Accountability

Flexibility

Asset protection experience

Job description

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, employees and inventory across our stores.

You will participate in the store Emergency Response Team, conduct security audits, and support investigations into theft and safety incidents. You’ll leverage video surveillance, RFID data, and collaboration with store leadership to reduce shrinkage, maintain safety, and ensure merchandise is available for our customers.