Asset Protection Specialist – Protect People & Merchandise

Nordstrom, Inc.; Albuquerque (NM); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

PTO (Paid Time Off)

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. is seeking an Asset Protection Agent to protect customers, teams, and merchandise. You will partner with the store’s Emergency Response Team to respond to emergencies and investigate theft while following policy and leadership guidance.

The role involves using surveillance, RFID data, and video systems to detect theft, conduct security audits, and drive shrinkage reduction. You will build partnerships with store leaders and law enforcement to safeguard assets.

Responsibilities

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, elevate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Job description

Nordstrom, Inc. is seeking an Asset Protection Agent to protect customers, teams, and merchandise. You will partner with the store’s Emergency Response Team to respond to emergencies and investigate theft while following policy and leadership guidance.

The role involves using surveillance, RFID data, and video systems to detect theft, conduct security audits, and drive shrinkage reduction. You will build partnerships with store leaders and law enforcement to safeguard assets.