Asset Protection Investigator

Nordstrom, Inc.; Chicago (IL); Vor Ort; USD 35.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical/Vision

Dental

Retirement and PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

401k

PTO accruals

Holidays

Zusammenfassung

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, employees and merchandise in our stores. You will respond to security incidents, execute theft-prevention measures, and collaborate with AP leadership to investigate incidents.

Your role supports store safety, shrinkage control, and compliance across locations. The position involves documenting incidents, participating in emergency response training, and communicating with law enforcement as needed.

Qualifikationen

• A valid security license is required for this role in certain locations per policy.
• The ability to make and be accountable for decisions in a fast-paced environment.
• Clear and concise verbal and written skills.
• Good interpersonal and communication skills.
• Maintain a high level of confidentiality.
• Calm demeanor when addressing safety issues and possible aggression.
• Accountability, initiative, and ownership.
• Ability to work a flexible schedule based on business needs.
• Meet state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).

Aufgaben

• Resolve theft by using good judgment and conduct quality apprehensions per policy.
• Identify theft trends using technology, reporting, and surveillance tactics.
• Drive shrinkage reduction by implementing action plans and standards.
• Identify, elevate, and support internal theft investigations through various methods.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid item-level investigations.
• Maintain general safety and security of customers and employees by reporting incidents.
• Lead security audits and shrinkage-awareness training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and participate in training.
• Prepare and submit reports for high-profile incidents, recoveries, investigations, policy violations and other activity.
• Testify in court when summoned for criminal or civil cases.
• Build cross-functional partnerships with store leaders, retailers, and local law enforcement.

Kenntnisse

Decision making

Written communication

Interpersonal skills

Confidentiality

Calm under pressure

Jobbeschreibung

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, employees and merchandise in our stores. You will respond to security incidents, execute theft-prevention measures, and collaborate with AP leadership to investigate incidents.

Your role supports store safety, shrinkage control, and compliance across locations. The position involves documenting incidents, participating in emergency response training, and communicating with law enforcement as needed.