Asset Protection Detective: Safeguard Store & Customers

Macy's; San Bernardino (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Asset Protection Detective to safeguard assets and support a safe shopping environment. You will use surveillance and investigations to identify theft, recover merchandise, and collaborate with store teams and law enforcement.

The role emphasizes de-escalation, documentation, and safeguarding customers and colleagues. Join Macy's to contribute to a secure, welcoming store atmosphere, with ongoing training and collaboration across departments to reduce shortages and protect

Qualifications

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

• Identify theft and dishonest activity using surveillance and investigative tools.
• Partner with store teams and law enforcement to support investigations.
• Prepare clear documentation and evidence for investigations, audits, and legal proceedings.
• Support training of colleagues on asset protection protocols and safety practices.
• Respond to alarm calls and aid in protecting assets and customers.

Skills

Observation and detection

Communication with stakeholders

Judgment and de-escalation

Data handling and discretion

New York Security License (NY only)

Job description

Macy's is seeking an Asset Protection Detective to safeguard assets and support a safe shopping environment. You will use surveillance and investigations to identify theft, recover merchandise, and collaborate with store teams and law enforcement.

The role emphasizes de-escalation, documentation, and safeguarding customers and colleagues. Join Macy's to contribute to a secure, welcoming store atmosphere, with ongoing training and collaboration across departments to reduce shortages and protect