Retail Asset Protection Detective

Macy's; Montgomeryville (Montgomery County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee assistance program

Job summary

Macy's is seeking an Asset Protection Detective to help protect company assets, reduce shortage, and maintain a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify theft, recover merchandise, and protect customers and colleagues.

Join Macy's to contribute to loss prevention, support investigations, and help ensure our stores remain welcoming and secure for shoppers and staff alike.

Qualifications

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills to partner with customers, colleagues, leaders, and law enforcement.
• Ability to use de-escalation tools and company procedures to support a safe environment.
• Handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

• Identify theft, dishonest activity, and shortage trends using surveillance and reporting systems.
• Partner with store teams and law enforcement to support investigations.
• Apply de-escalation tools to maintain a safe environment for customers and colleagues.
• Prepare clear documentation and evidence to support investigations, audits, and legal proceedings.
• Train colleagues on asset protection protocols to protect company assets.

Skills

Observation & detection

Communication

De-escalation

Discretion & integrity

Tools

Surveillance systems

Investigation tools

Job description

Macy's is seeking an Asset Protection Detective to help protect company assets, reduce shortage, and maintain a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify theft, recover merchandise, and protect customers and colleagues.

Join Macy's to contribute to loss prevention, support investigations, and help ensure our stores remain welcoming and secure for shoppers and staff alike.