Aspiring Remote Desktop Support Analyst (Level 1)

True Group, Inc.

Lombard (IL)

On-site

USD 35,000 - 40,000

Full time

2 days ago

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Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

401(k) with Company Match

Professional Development Assistance

Job summary

True Group, Inc. is seeking a Level 1 Desktop Support Analyst in Lombard, IL to support client projects. You will respond to tickets, diagnose issues, and provide remote assistance to keep systems running smoothly.

The role requires at least 1 year of desktop support experience, a IT-related degree or relevant experience, and the ability to learn quickly. On-site work in Lombard with a comprehensive benefits package is provided.

Qualifications

1+ year of experience as a Desktop Support Analyst.
Bachelor's Degree in Information Technology or related field or relevant experience.
Ability to think through problems and visualize solutions.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Ability to work with all levels of staff within and outside of IT and outside the organization.

Responsibilities

Respond to technical support tickets and assist in determining the nature of the issues, via remote access.
Identify and assist in resolution of hardware, software, and/or networking issues.
Install new hardware systems, software upgrades, etc.
Provide technical and/or operational training as needed.
Document hardware configuration information, software configuration administration, network performance and layouts.