Remote Desktop Support Analyst - Level 1

True Group, Inc.; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits

Job summary

True Group, Inc. in Lombard is seeking a Level 1 Desktop Support Analyst to assist with a variety of client projects on-site. The role emphasizes resolving issues primarily through remote access and providing timely technical assistance to staff.

You will install hardware and software, document configurations, and assist with training. The ideal candidate has 1+ year of experience, an IT-related degree or relevant experience, and strong problem-solving abilities.

Qualifications

• 1+ year of experience as a Desktop Support Analyst.
• Bachelor's Degree in IT or related field, or relevant experience.
• Strong analytical and problem-solving skills.
• Ability to learn new technologies quickly via documentation.
• Experience with LAN/WAN networks; network security a plus.

Responsibilities

• Respond to support tickets and diagnose issues via remote access.
• Identify and resolve hardware, software, and networking problems.
• Install hardware and software updates as needed.
• Provide technical training to users as required.
• Document configurations and network layouts for reference.

Skills

Problem solving

Analytical thinking

LAN/WAN experience

Self-starter

Team collaboration

Learn new tech quickly

Education

Bachelor's Degree in Information Technology or related field

Job description

True Group, Inc. in Lombard is seeking a Level 1 Desktop Support Analyst to assist with a variety of client projects on-site. The role emphasizes resolving issues primarily through remote access and providing timely technical assistance to staff.

You will install hardware and software, document configurations, and assist with training. The ideal candidate has 1+ year of experience, an IT-related degree or relevant experience, and strong problem-solving abilities.