Remote IT Helpdesk - Level 1 Analyst

Dyopath; United States; On-site; USD 9,100 - 11,000; Full time

Benefits offered by this job

Savings / Monthly 13% cap

Pantry Vouchers 9% deposited every月

Christmas Bonus: 25 days of your daily

Vacations - 12 days after the first yе

Anniversary Bonus - 10 days of base

Quarterly Bonus

Major Medical Insurance

Life Insurance

Maternity/Paternity Time off

Ergonomic Chair

Internet stipend 250 MXN monthly

Job summary

DYOPATH is hiring a Service Desk Level 1 Analyst for a remote position based in Mexico. You will handle calls, emails, and chats, document interactions, and provide first‑level support for devices and basic networks.

The role emphasizes customer service, technical growth, and team collaboration, with ongoing training and certifications supported by the company. Eligible candidates should have ITIL/CompTIA A+ and a high school diploma.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in computer science or related field preferred.
• ITIL Foundation credential is required or preferred.
• CompTIA A+ certification is preferred.

Responsibilities

• Respond to incoming calls, emails, and chat requests for technical support.
• Log all service desk interactions in the ticketing system.
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
• Resolve issues when possible and escalate when necessary.
• Ensure timely and accurate resolution of all service desk requests.
• Conduct follow-up with customers to ensure satisfaction.
• Continuously improve technical skills through training and self‑directed learning.
• Participate in special projects as assigned.

Skills

Technical support

Customer service

Microsoft Office

Windows OS

Networking basics

ITIL knowledge

Education

High school diploma or equivalent

Associate or bachelor's degree in CS or related field

ITIL Foundation

CompTIA A+

Job description

DYOPATH is hiring a Service Desk Level 1 Analyst for a remote position based in Mexico. You will handle calls, emails, and chats, document interactions, and provide first‑level support for devices and basic networks.

The role emphasizes customer service, technical growth, and team collaboration, with ongoing training and certifications supported by the company. Eligible candidates should have ITIL/CompTIA A+ and a high school diploma.