Level 1 Desktop Support Analyst

True Group, Inc.; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits

Job summary

True Group, Inc. in Lombard is seeking a Level 1 Desktop Support Analyst to assist with a variety of client projects on-site. The role emphasizes resolving issues primarily through remote access and providing timely technical assistance to staff.

You will install hardware and software, document configurations, and assist with training. The ideal candidate has 1+ year of experience, an IT-related degree or relevant experience, and strong problem-solving abilities.

Qualifications

• 1+ year of experience as a Desktop Support Analyst.
• Bachelor's Degree in IT or related field, or relevant experience.
• Strong analytical and problem-solving skills.
• Ability to learn new technologies quickly via documentation.
• Experience with LAN/WAN networks; network security a plus.

Responsibilities

• Respond to support tickets and diagnose issues via remote access.
• Identify and resolve hardware, software, and networking problems.
• Install hardware and software updates as needed.
• Provide technical training to users as required.
• Document configurations and network layouts for reference.

Skills

Problem solving

Analytical thinking

LAN/WAN experience

Self-starter

Team collaboration

Learn new tech quickly

Education

Bachelor's Degree in Information Technology or related field

Job description

The Level 1 Desktop Support Analyst will join our growing team in Lombard to help support a variety of client projects.

Responsibilities:

• Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.
• Identify and assist in the resolution of hardware, software, and/or networking issues.
• Install new hardware systems, software upgrades, etc.
• Provide technical and/or operational training as needed.
• Document hardware configuration information, software configuration administration, network performance and network layouts.

Qualifications:

• 1+ year of experience as a Desktop Support Analyst
• Bachelor's Degree in Information Technology or related field or relevant experience
• Ability to think through problems and visualize solutions
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and outside the organization
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills
• LAN and WAN experience
• Network security experience a plus

True Group is a transformative solutions provider. At True, we offer our employees a rewarding culture, professional growth, upward mobility, and the opportunity to maintain strong earning potential.

For additional information regarding salary range for this position, as well as company benefits, please click here.