ARR Growth & Retention Lead (Hybrid)

Resume Skip; Sheffield (AL); Hybride; USD 94 000 - 120 000; Plein temps

Avantages offerts par ce poste

Bi-weekly coaching

25 days holiday + bank holidays

3 months fully-paid parental leave

Development fund

Résumé du poste

Goodlord is seeking a Commercial & Retention Manager to protect and grow ARR across a large SMB portfolio. You will own renewals, retention, and expansion, blending automated processes with smart human intervention.

You’ll lead commercial negotiations end-to-end and maintain a prioritized pipeline of renewals and retention risks using Salesforce and Planhat. This role is hybrid in Sheffield with 3 days in office and remote work.

Qualifications

• Proven commercial experience in account management or similar customer-facing role with ARR targets.
• Strong negotiation skills and commercial judgment.
• Track record of identifying and converting upsell/cross-sell opportunities while managing retention.

Responsabilités

• Own and protect ARR across a large SMB portfolio, driving renewals and retention.
• Lead negotiations to craft multi-year deals, renewal uplifts, and cross-sells.
• Maintain prioritized pipeline of renewals and risks using data-driven insights and CRM automation.

Connaissances

Account management

Negotiation

Upsell opportunities

CRM discipline

Outils

Salesforce

Planhat

Description du poste

Goodlord is seeking a Commercial & Retention Manager to protect and grow ARR across a large SMB portfolio. You will own renewals, retention, and expansion, blending automated processes with smart human intervention.

You’ll lead commercial negotiations end-to-end and maintain a prioritized pipeline of renewals and retention risks using Salesforce and Planhat. This role is hybrid in Sheffield with 3 days in office and remote work.