Senior Renewal Lead - Retention & Growth (Remote)

Jobgether; Texas; Remote; USD 10,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Retirement savings plan

RSUs and ESPP

Flexible PTO and holidays

Life insurance

Mentorship & development

Training opportunities

Job summary

Jobgether is seeking a Senior Renewal Representative based in the United States to own customer renewals and drive retention across a diverse enterprise portfolio. This role combines commercial accountability, strategic relationship management, and data-driven customer success to protect recurring revenue and uncover growth opportunities.

You will manage customer relationships across a broad range of account values, from $10,000 to $1 million annually, partnering with Sales, Product,

Qualifications

• 4–6 years of renewals, customer success, or account management within enterprise B2B software with retention targets.
• Proven ability to forecast renewals and manage proactive renewal planning.
• Strong record of retention performance and achieving targets.
• Experience negotiating terms, pricing, and scope.

Responsibilities

• Own the renewal portfolio and retention targets.
• Deliver accurate renewal forecasts for revenue planning.
• Act as primary customer contact and coordinate internal teams.
• Lead executive quarterly business reviews to demonstrate value.
• Establish communication cadence across the portfolio.
• Monitor usage and health to identify renewal risks and mitigation.
• Negotiate renewal pricing, terms, and expansion opportunities.
• Identify growth opportunities and coordinate handoffs to Account Execs.
• Manage monthly/quarterly consumption cycles for usage-based customers.
• Collaborate with Revenue Ops and Finance to streamline processes.
• Maintain accurate renewal data in Salesforce.

Skills

Renewals ownership

Forecasting

Customer success

Negotiation

Executive communications

Tools

Salesforce

Job description

Jobgether is seeking a Senior Renewal Representative based in the United States to own customer renewals and drive retention across a diverse enterprise portfolio. This role combines commercial accountability, strategic relationship management, and data-driven customer success to protect recurring revenue and uncover growth opportunities.

You will manage customer relationships across a broad range of account values, from $10,000 to $1 million annually, partnering with Sales, Product,