Area Supervisor: Retail Leadership & Store Ops

Ross Stores; Niles (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Accident Insurance

Identity Protection

Associate Discount

401K benefits

Employee Stock Purchase Program

Colleges Discounts

Job summary

Ross Stores is seeking an Area Supervisor to oversee a defined store area and support the Store Manager in daily operations. The role focuses on safety, customer service, merchandising, and efficiency on the sales floor.

The ideal candidate will have supervisory experience, strong communication skills, and the ability to work evenings and weekends. You will lead associates, ensure policy compliance, and contribute to a safe, inviting shopping environment.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Fluency in English with clear written and spoken communication.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations in retail settings.

Responsibilities

• Maintains a safe and secure shopping environment for customers and Associates.
• Trains and coaches Associates on cash handling, procedures, and front-end operations.
• Directs daily store activities including opening/closing and merchandising to company standards.
• Supports loss prevention and ensures compliance with policies and procedures.
• Manages back-of-house tasks, scheduling, and administrative duties as assigned by Store Manager.

Skills

Excellent verbal communication skills

Fluency in English

Prior Customer Service experience

Supervisory experience

POS familiarity

Ability to work evenings and weekends

Job description

Ross Stores is seeking an Area Supervisor to oversee a defined store area and support the Store Manager in daily operations. The role focuses on safety, customer service, merchandising, and efficiency on the sales floor.

The ideal candidate will have supervisory experience, strong communication skills, and the ability to work evenings and weekends. You will lead associates, ensure policy compliance, and contribute to a safe, inviting shopping environment.