Area Supervisor: Lead Store Ops & Customer Experience

Ross Stores, Inc.; Marshfield (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Ross Stores, Inc. is seeking an Area Supervisor to lead a designated store area and support daily operations. You will open and close the store, supervise associates, ensure friendly customer service, and maintain merchandise presentation to brand standards in a fast-paced retail environment.

The role emphasizes safety, loss prevention, and efficient front-end operations. Ideal candidates bring prior supervisory experience, strong English communication, and familiarity with POS systems, plus the

Qualifications

• Excellent verbal communication skills and customer service mindset.
• Fluency in English required.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.

Responsibilities

• Open and close the store as needed and supervise associates.
• Maintain a safe, clean, and well-merchandised store environment.
• Execute company processes and loss prevention practices.
• Supervise front-end operations to ensure quick customer checkouts.
• Train and coach associates on cash handling and POS procedures.
• Manage payroll-related duties and scheduling as required.
• Ensure proper stockroom organization and merchandising standards.
• Respond to incidents with professionalism and escalate as needed.

Skills

Verbal communication

Fluency in English

Supervisory experience

Customer service

POS familiarity

Basic math

Evening/weekend availability

Tools

POS system

Job description

Ross Stores, Inc. is seeking an Area Supervisor to lead a designated store area and support daily operations. You will open and close the store, supervise associates, ensure friendly customer service, and maintain merchandise presentation to brand standards in a fast-paced retail environment.

The role emphasizes safety, loss prevention, and efficient front-end operations. Ideal candidates bring prior supervisory experience, strong English communication, and familiarity with POS systems, plus the