Area Supervisor: Lead Store Ops & Customer Experience

Ross Stores; Los Angeles (CA); On-site; USD 27,000 - 33,000; Full time

Job summary

Ross Stores is seeking an Area Supervisor to oversee a store area, ensuring safe operations, exceptional customer service, and efficient front-end processes. You will supervise associates, manage daily merchandising and loss prevention efforts, and support payroll and administrative duties as needed.

The role requires experience supervising retail teams, strong communication, and a focus on safety and brand standards in a dynamic shopping environment.

Qualifications

• Experience supervising store teams and leading front-end operations.
• Strong customer service and communication skills for a fast-paced retail environment.
• Ability to uphold safety, security, and loss prevention standards while delivering results.

Responsibilities

• Open/close the store and supervise associates in absence of the manager.
• Maintain clean, organized departments and ensure proper merchandise presentation.
• Coach associates on cash handling, signing, and checkout procedures.
• Manage staffing, breaks, and backup coverage to keep store operations smooth.
• Support loss prevention through high visibility and adherence to policy.

Skills

Supervisory

Customer service

Leadership

Safety awareness

Merchandising

Tools

POS System

Job description

Ross Stores is seeking an Area Supervisor to oversee a store area, ensuring safe operations, exceptional customer service, and efficient front-end processes. You will supervise associates, manage daily merchandising and loss prevention efforts, and support payroll and administrative duties as needed.

The role requires experience supervising retail teams, strong communication, and a focus on safety and brand standards in a dynamic shopping environment.