Area Supervisor: Lead Retail Operations & Growth

Ross Stores, Inc.; West Springfield (MA); On-site; USD 30,307 - 38,572; Full time

Job summary

Ross Stores, Inc. in the United States seeks an Area Supervisor to lead a specific store area and oversee day-to-day operations as Manager on Duty. This role includes opening/closing, supervising associates, ensuring a friendly shopping environment and adherence to merchandising standards.

Responsibilities cover safety, customer service, front-end operations, stockroom management, and administrative tasks. Strong communication, POS familiarity, and adaptability for evenings/weekends are

Qualifications

• Excellent verbal communication skills and fluency in English.
• Previous customer service experience with supervisory exposure.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic math calculations used in retail operations.
• Willingness to work evenings and weekends as needed.

Responsibilities

• Open and close the store and supervise team during Manager on Duty shifts.
• Maintain safe, clean, and merchandised store environment and proper stock levels.
• Ensure proper merchandise presentation and adherence to company policies.
• Oversee front-end operations, cash handling, and customer service.
• Manage stockroom, receiving, signing, and loss-prevention practices.
• Perform payroll, scheduling, and other administrative duties as assigned by store leadership.

Skills

Excellent verbal communication

Fluency English

Prior customer service and supervisory

POS familiarity

Basic math skills

Evenings and weekends availability

Job description

Ross Stores, Inc. in the United States seeks an Area Supervisor to lead a specific store area and oversee day-to-day operations as Manager on Duty. This role includes opening/closing, supervising associates, ensuring a friendly shopping environment and adherence to merchandising standards.

Responsibilities cover safety, customer service, front-end operations, stockroom management, and administrative tasks. Strong communication, POS familiarity, and adaptability for evenings/weekends are