Area Supervisor

Ross Stores; Puyallup (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail company seeks an Area Supervisor to oversee store operations and ensure customer satisfaction. The role involves supervising associates, maintaining store standards, and executing operational processes. Ideal candidates will have supervisory experience, excellent communication skills, and a commitment to customer service.

Qualifications

• Excellent verbal communication skills.
• Prior supervisory and customer service experience preferred.
• Fluency in English.

Responsibilities

• Supervise associates and manage store operations as Manager on Duty.
• Ensure customer safety and maintain a friendly shopping environment.
• Handle cash pulls, deposits, and payroll administration.

Skills

Verbal communication

Customer service

Basic math skills

Tools

POS systems

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success. Our team pursues excellence while learning and evolving.
2. Career growth. We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork. We work together to solve problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is a key member of Store Leadership responsible for a specific area of the store and overall store operations when acting as Manager on Duty. They supervise Associates, open and close the store, and ensure a friendly, well-maintained shopping environment. They execute operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain high awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Secure the building, including managing entrances/exits, EAS devices, and security of the Cash Office and merchandise.
• Keep areas clear and accessible for emergencies.
• Ensure customer safety, accident prevention, and proper emergency procedures.
• Test fire alarms and respond to alarms after hours.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate professionalism, courtesy, and friendliness; recognize associates' efforts.

Personal and Store Brand:

• Uphold and support the Company brand.
• Maintain a professional appearance and ensure associates adhere to dress code.
• Keep the store clean, well-maintained, and properly merchandised.
• Handle daily trash removal.

General Merchandising:

• Ensure merchandise recovery, sizing, and markdowns meet standards.
• Receive merchandise, process shipments, and organize stockrooms.
• Assist with merchandise placement and back-stock management.
• Reduce loss due to damage and ensure presentation guidelines are followed.

Loss Prevention:

• Follow Loss Prevention programs, maintain a strong presence on the sales floor.
• Demonstrate integrity, safeguard confidential information and merchandise.
• Maintain PVM systems and conduct package inspections.

Front End Supervision and Operations:

• Maximize productivity and ensure standards are met at the Front End.
• Manage checkout lines, train associates, and control equipment.

Fitting Rooms:

• Maintain cleanliness and security of fitting rooms.
• Ensure tags are audited and returned merchandise is properly processed.

Administrative Duties:

• Manage cash pulls, deposits, and payroll administration.
• Perform other duties as assigned by the Store Manager.

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills.
• Fluency in English.
• Prior supervisory and customer service experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, lift over 25 lbs, and perform related physical tasks.

SUPERVISORY RESPONSIBILITIES:

Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This job description summarizes primary duties and responsibilities, which may change. Ross is an equal opportunity employer committed to a diverse workforce.