Area Supervisor

Ross Stores, Inc.; Kirkland (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Area Supervisor to join their store leadership team in Kirkland. The role involves supervising associates, managing store operations, and ensuring a safe and customer-friendly environment. Ideal candidates will have strong communication skills and prior supervisory experience, with opportunities for career growth in a dynamic retail setting.

Qualifications

• Excellent communication skills, fluency in English.
• Prior supervisory experience preferred.
• Availability for evenings and weekends.

Responsibilities

• Supervise Associates and store operations.
• Ensure safety and customer service standards.
• Manage cash pulls and payroll administration.

Skills

Communication

Supervisory Experience

Customer Service

Basic Math Skills

Tools

POS Systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the Store and the overall operations when acting as the Manager on Duty. They supervise Associates, open and close the Store, ensure merchandise presentation, and maintain a clean environment. They also execute and supervise operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors in all tasks.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, and cash office security.
• Remove clutter, ensure clear emergency exits.
• Handle customer safety, accident prevention, and emergency procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service

• Treat all Customers, Associates, and Leaders with respect.
• Demonstrate courtesy and professionalism; recognize Associates using company programs.

Personal and Store Brand

• Represent and support the Company brand at all times.
• Maintain a professional appearance and ensure adherence to dress code.
• Keep store areas clean, well-maintained, and merchandised to standard.

General Merchandising

• Ensure recovery, sizing, and markdowns follow standards; oversee merchandise receipt and processing.
• Manage stockroom organization and security.
• Assist in merchandise placement and back-stock management.

Loss Prevention

• Follow Loss Prevention programs, maintain a customer service presence, and engage with customers and staff to prevent theft.
• Safeguard confidential information and merchandise.

Front End Supervision and Operations

• Ensure front-end standards, manage line pace, and train Associates on cash register operations.

Fitting Rooms

• Maintain cleanliness and audit garments in fitting rooms; ensure return compliance.

Administrative Duties

• Handle cash pulls, bank deposits, and payroll administration as assigned.

Competencies

• Manage work processes, build talent, collaborate, communicate effectively, and ensure accountability.

Qualifications and Skills

• Excellent communication skills, fluency in English, prior supervisory experience preferred.
• Familiarity with POS systems, basic math skills, availability for evenings and weekends.

Physical Requirements

• Ability to use store equipment, stand/walk extensively, and lift up to 25 lbs (or more for stockroom roles).

Supervisory Responsibilities

• Retail Associates and Stockroom Leads (if applicable).

Disclaimer

This description summarizes primary duties and may change. Ross is an equal opportunity employer, committed to diversity and lawful employment practices.