Area Supervisor

Ross Stores; Silverdale (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking an Area Supervisor to join their team in Silverdale. The role involves overseeing store operations, ensuring a safe shopping environment, and supervising associates while providing excellent customer service. Ideal candidates will have strong communication skills and retail experience, with opportunities for career growth and development.

Qualifications

• Excellent verbal communication and fluency in English required.
• Customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversee store operations and supervise associates.
• Ensure customer safety and maintain a clean shopping environment.
• Handle cash pulls and manage front-end controls.

Skills

Customer service

Communication

Supervisory experience

Basic math skills

Tools

POS systems

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is a key member of the Store Leadership team responsible for a specific area of the store, overseeing general operations and supervision when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and keeping the store clean. They also execute and supervise operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including managing entrances/exits, EAS devices, cash security, and alarm systems.
• Keep exits clear and remove clutter.
• Ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates' efforts.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain a professional appearance and ensure associates do the same.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards.
• Receive merchandise trucks and process merchandise promptly.
• Manage inbound deliveries and organize stockrooms.
• Assist with merchandising, back stock, and loss reduction.
• Follow presentation guidelines and manage floor moves and signage.

Loss Prevention:

• Follow Loss Prevention programs, maintain a high customer service presence, and engage with customers and associates to prevent loss.
• Safeguard confidential information and merchandise.
• Maintain PVM systems and conduct package inspections.

Front End Supervision and Operations:

• Implement best practices to maximize efficiency.
• Manage the line at the front to ensure quick checkout.
• Train and coach associates on register procedures and shortage policies.
• Control break schedules and ensure equipment is operational.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit garment tags and ensure merchandise is properly returned and tagged.

Administrative Duties:

• Handle cash pulls and deposits following policy.
• Manage front-end controls, payroll, and other administrative tasks as assigned.

COMPETENCIES:

• Manage work processes
• Business acumen
• Plan, prioritize, and align
• Build talent
• Collaborate and lead by example
• Communicate effectively
• Ensure accountability and execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication
• Fluency in English
• Customer service and supervisory experience preferred
• Familiarity with POS systems
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift over 25 lbs. For stockroom shifts, ability to lift over 20 lbs. Ability to use janitorial and display equipment.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads where applicable.

DISCLAIMER:

This description summarizes primary duties; it is not exhaustive and may change at management's discretion. Ross is an equal opportunity employer committed to diversity and compliance with applicable laws.