Area Supervisor

Hispanic Alliance for Career Enhancement; Silverdale (WA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading company is seeking an Area Supervisor to join their Store Leadership team. The role involves overseeing store operations, ensuring safety, and providing excellent customer service. The ideal candidate will thrive in a collaborative environment and uphold the company's commitment to diversity and inclusion.

Qualifications

• Responsible for store operations and supervising associates.
• Ensures safety and cleanliness in the store environment.

Responsibilities

• Oversees opening and closing of the store.
• Maintains a friendly shopping environment.
• Executes operational processes as needed.

Skills

Customer Service

Teamwork

Safety Awareness

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success: Our team pursues excellence while learning and evolving.
2. Career growth: We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork: We work together to solve hard problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We aim to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

General Purpose:

The Area Supervisor is part of Store Leadership, responsible for a specific area of the store, general operations, and supervision when functioning as the Manager on Duty. They oversee opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and maintaining cleanliness. They also execute and supervise operational processes as needed.

Essential Functions:

Maintaining Safe & Secure Environments:

• Prioritizes safety, practicing safe behaviors at all times.
• Maintains awareness on the sales floor to ensure a safe environment; reports unsafe conditions.
• Responsible for building security, including entrance/exit control, EAS device checks, cash office security, and handling armored carrier pickups.
• Removes clutter and ensures clear egress to emergency exits.
• Handles customer safety, accident prevention, reporting, and emergency procedures.
• Tests fire alarm systems as scheduled and responds to alarms after hours.

Customer Service:

• Treats all customers, associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism; recognizes associates through company programs.

Personal and Store Brand:

• Represents and supports the company brand at all times.
• Maintains a professional appearance per dress code; ensures associates do the same.
• Keeps store areas clean, well-maintained, and merchandised.
• Responsible for daily trash removal.

General Merchandising:

• Ensures recovery, sizing, and markdowns meet standards; teaches, assigns, and follows up.
• Receives merchandise trucks as needed.
• Processes merchandise with urgency.
• Receives non-merchandise inbound deliveries.
• Maintains stockroom organization and cleanliness.
• Assists with merchandise delivery to the sales floor.
• Secures and processes back-stock according to policy.
• Merchandises department including back stock, reduces damage loss, and follows presentation guidelines.
• Manages floor moves and signage, including promotional signage.
• Performs re-wraps as needed.

Loss Prevention:

• Follows Loss Prevention programs, maintains a customer service presence, and engages with customers and associates to prevent loss.
• Demonstrates integrity, safeguards confidential information, and maintains PVM system.
• Conducts package inspections (