Area Store Leader: Ops & Customer Experience

Ross Stores, Inc.; Irving (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Ross Stores, Inc. is seeking an Area Supervisor who will oversee a defined store area and assist with overall store operations as Manager on Duty.

The role includes opening/closing the store, supervising associates, maintaining a clean, easy-to-shop environment, and enforcing company processes and merchandising standards. The Area Supervisor will contribute to safe, secure store operations, drive customer service excellence, and lead initiatives to reduce loss while supporting front-end

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.

Responsibilities

• Executes Company Best Practices and maximal productivity on the Front End.
• Maintains pace and presence at the Front End to expedite customers.
• Trains and coaches Associates on cash registers and shortage control.
• Controls Break schedules and ensures proper operation of equipment.
• Ensures backroom stock is organized and merchandise is properly signed and ticketed.
• Performs administrative duties as assigned by Store Manager.

Skills

Store leadership

Customer service

Communication

English fluency

Tools

POS systems

Job description

Ross Stores, Inc. is seeking an Area Supervisor who will oversee a defined store area and assist with overall store operations as Manager on Duty.

The role includes opening/closing the store, supervising associates, maintaining a clean, easy-to-shop environment, and enforcing company processes and merchandising standards. The Area Supervisor will contribute to safe, secure store operations, drive customer service excellence, and lead initiatives to reduce loss while supporting front-end