Area Operations Manager - Multi-Store Growth Lead

Blank Street, Inc.; Bucktown (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Free Blank Street swag

Regular social outings

Job summary

Blank Street, Inc. seeks an Operations Manager to lead a 5+ store area, owning PnL and guiding General Managers to build high-performing, engaged teams. You will drive hospitality standards, coach leaders, and implement strategic initiatives across stores.

You will report to the Director of Operations and work with Field Leadership to grow the next generation of leaders while delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations (3-10) and developing the managers who run them.
• Passionate about hospitality and delivering exceptional customer and employee experiences.
• Strong operational and financial judgment; can read P&L and KPI dashboards.
• Excellent written and verbal communication, able to lead area meetings and workshops.

Responsibilities

• Own the area of 5+ stores and develop GMs to become leaders.
• Manage PnL and plan a quarterly labor and inventory strategy.
• Lead talent pipeline: hiring, promotion decisions and succession targets.
• Set standards for hospitality across all stores and ensure consistent execution.
• Roll out initiatives across the area and monitor adoption and impact.
• Collaborate with Director of Operations and Field Leadership to scale leaders.

Skills

Leadership

Hospitality

Commercial thinking

People leadership

Strategic planning

Communication

Job description

Blank Street, Inc. seeks an Operations Manager to lead a 5+ store area, owning PnL and guiding General Managers to build high-performing, engaged teams. You will drive hospitality standards, coach leaders, and implement strategic initiatives across stores.

You will report to the Director of Operations and work with Field Leadership to grow the next generation of leaders while delivering exceptional customer experiences in a fast-paced environment.