Area Operations Leader - 5+ Stores, Hospitality & Growth

Blank Street, Inc.; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

15 days annual leave

Health plan options

Parental leave

Regulars program access

Team outings

Blank Street swag

Job summary

Blank Street, Inc. is seeking an experienced Operations Manager to lead an area of 5+ stores and the General Managers who run them in Boston. You will hire, coach, and develop a high-performing team while owning the area’s PnL and strategic store planning.

You’ll build an area-wide culture of hospitality, accountability, and continuous improvement, partnering with the Field Leadership team to scale leadership and deliver exceptional customer experiences.

Qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations (3-10) and developing the managers who run them.
• Passionate about hospitality and creating exceptional customer and employee experiences.
• Commercial thinker with strong operational and financial judgment; reads data and takes action.
• Proven people leader able to hire, coach, decide, and lead through change.
• Strategic planner who can turn priorities into actionable plans for GMs.
• Excellent written and verbal communicator across Slack, Notion, and meetings.

Responsibilities

• Own and lead a area of 5+ stores, developing GMs and building an A-team.
• Plan labor, forecast demand, and calibrate inventory to meet store needs.
• Drive PnL, stock management, and store-level KPI performance.
• Roll out initiatives, provide training, and ensure adoption across stores.

Skills

Leadership experience

Multi-store management

Hospitality focus

Commercial acumen

People development

Strategic planning

Excellent communication

Tools

PnL dashboards

Data analysis

Job description

Blank Street, Inc. is seeking an experienced Operations Manager to lead an area of 5+ stores and the General Managers who run them in Boston. You will hire, coach, and develop a high-performing team while owning the area’s PnL and strategic store planning.

You’ll build an area-wide culture of hospitality, accountability, and continuous improvement, partnering with the Field Leadership team to scale leadership and deliver exceptional customer experiences.