Area Operations Manager — Lead 5+ Stores

Blank Street, Inc.; Philadelphia (Philadelphia County); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Paid time off 15 days

Health plan options

Parental leave

Regulars program access

Team outings

Blank Street swag

Job summary

Blank Street, Inc. is seeking an Operations Manager to lead 5+ stores and a team of General Managers. You will own the PnL, plan demand, and mentor leaders to drive hospitality and performance across our stores.

You will report to the Director of Operations and work with the Field Leadership team to scale our leadership pipeline. You’ll oversee standards, staffing, inventory, and strategic initiatives, while building a culture of accountability, hospitality, and continuous improvement across the

Qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations (3-10) and developing the managers who run them.
• Passionate about hospitality and customer/employee experiences.
• Strong operational and financial judgment with data-driven decision making.
• Proven people leadership: hire, coach and lead through change.
• Strategic planning: quarterly planning and translating priorities into action.
• Excellent written and verbal communication skills.

Responsibilities

• Coach GMs to maintain hospitality standards across the area.
• Monitor standards through store visits and data; hold GMs accountable for gaps.
• Turn around underperforming stores and launch new stores within the area.
• Translate HQ sales forecasts into store-level plans and communicate to GMs.
• Build the labor plan including headcount and rotas; guide GMs on staffing.
• Calibrate inventory with demand forecasting and set guardrails.
• Develop GMs through training pathways and regular 1:1s; manage succession targets.
• Own KPIs and PnL for the area; set weekly and quarterly priorities.
• Collaborate with Director of Operations and Field Leadership to scale leaders across stores.

Skills

Leadership experience

P&L management

Operations management

People development

Strategic planning

Communication

Tools

Slack

Notion

Email

Job description

Blank Street, Inc. is seeking an Operations Manager to lead 5+ stores and a team of General Managers. You will own the PnL, plan demand, and mentor leaders to drive hospitality and performance across our stores.

You will report to the Director of Operations and work with the Field Leadership team to scale our leadership pipeline. You’ll oversee standards, staffing, inventory, and strategic initiatives, while building a culture of accountability, hospitality, and continuous improvement across the