Area Operations Leader: Grow Teams, Own the P&L

Warmada; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

15 days paid annual leave

Health plan options

Commuter benefits

Parental leave

Bereavement leave

Free Blank Street swag

Regular team outings

Job summary

Blank Street is hiring an Operations Manager to oversee 5+ stores and their General Managers. You will own the area PnL, coach leaders, and foster a high-energy hospitality culture across our stores.

You will report to the Director of Operations and collaborate with Field Leadership to scale future leaders while delivering exceptional customer and team experiences. This full-time role is based in Boston with 50 hours per week.

Qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations (3-10) and developing the managers who run them.
• Passionate about hospitality: you love creating exceptional customer and employee experiences, and care about setting the bar high in every store you’ve managed.
• Commercial thinker: you have strong operational and financial judgment. You read the data (P&L, KPI dashboards) and know what to do next.
• People leader: you have developed managers in the past and are able to hire an A* team, coach, make decisions and lead through change.
• Strategic planner: you know how to plan a quarter ahead and how to turn priorities into plans your GMs can act on.
• Excellent communicator: you know how to cut through the noise and are sharp in writing (Slack, Notion, email) and confident in speech (area meetings, workshops).

Responsibilities

• Be Our Ultimate Hospitality Leader: Coach your GMs to build the systems, behaviors and processes that keep our hospitality standards high every shift, whether you’re in the store or not.
• Hold the bar: Check standards across your area through regular store visits and data, and hold GMs accountable for closing gaps fast.
• Jump in where it counts: Take an active role in turning around struggling stores and launching new stores in your area.
• Run a Tight PnL: Plan for demand, build labor plans, calibrate inventory and set guardrails to avoid overstock or stockouts.
• Build and Develop an A-Team: Grow GMs into future leaders through training, 1:1s and feedback; hire, coach and promote across the area.
• Operate Strategically: Know your numbers, set weekly/quarterly priorities, implement new initiatives and drive adoption.

Skills

Leadership

Hospitality management

P&L management

People development

Strategic planning

Data-driven

Communication

Job description

Blank Street is hiring an Operations Manager to oversee 5+ stores and their General Managers. You will own the area PnL, coach leaders, and foster a high-energy hospitality culture across our stores.

You will report to the Director of Operations and collaborate with Field Leadership to scale future leaders while delivering exceptional customer and team experiences. This full-time role is based in Boston with 50 hours per week.