Area IT Field Ops Lead & Senior Systems Engineer

Inserso; Seattle (WA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Job summary

Inserso is seeking Area Technical Leads to provide support to our DHS customers worldwide. This position involves onsite and remote Tier 2 support to resolve IT issues quickly and minimize downtime.

The Lead acts as a senior technical point of contact, coordinating LAN support, server configurations, and reporting while mentoring other engineers and coordinating with client IT management.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate Degree or equivalent experience.
• 8 years of IT-related support experience, preferably through progressive technical roles.
• 3 years' experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
• 1+ year experience in a lead technical role or supervisory position supporting a group of 5 or more.

Responsibilities

• Serves as a designated lead to other systems engineers to include project/task delegation, monitoring work quality and providing technical direction.
• Supports technical escalations and facilitates technical training and mentoring for new employees.
• Acts as senior technical point of contact and overall go-to person for assigned key customer(s).
• Prepares and submits monthly, weekly, daily, and ad hoc IT service-related reports and/or data calls.
• Leads team and project meetings with other engineers, external support groups and client IT management.

Skills

Leadership

Mentoring

Incident Management

LAN Administration

Networking

ITIL

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Job description

Inserso is seeking Area Technical Leads to provide support to our DHS customers worldwide. This position involves onsite and remote Tier 2 support to resolve IT issues quickly and minimize downtime.

The Lead acts as a senior technical point of contact, coordinating LAN support, server configurations, and reporting while mentoring other engineers and coordinating with client IT management.