Area Field Service & Customer Support Lead

Ricoh Americas Corporation; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401K

Tuition assistance

Paid vacation

Job summary

Ricoh Americas Corporation in Milwaukee, WI, seeks an Area Customer Service Coordinator to support multiple client sites with on-site services and logistics. You will cover reception, mail/print, hospitality, shipping, and fleet management while traveling regionally to ensure high-quality service.

Ideal candidates possess a high school diploma, valid driver’s license, and strong communication with flexibility for shifts and overtime. A monthly stipend and mileage reimbursement accompany the role.

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Willingness to travel between client locations within a 40–50 mile radius.
• Flexibility to cover shifts 7am–7pm and possible overtime, including weekends.
• Valid driver’s license and automobile insurance required.
• Data-driven and customer-focused approach.

Responsibilities

• Provide coverage across multiple customer sites with on-site services.
• Deliver mail, print, hospitality, reception and shipping support.
• Coordinate travel, courier logistics, and printer fleet management.
• Support implementation of new accounts and service expansions.
• Collaborate with management to improve processes using data-driven insights.

Skills

Customer service

Communication

Adaptability

Travel readiness

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh Americas Corporation in Milwaukee, WI, seeks an Area Customer Service Coordinator to support multiple client sites with on-site services and logistics. You will cover reception, mail/print, hospitality, shipping, and fleet management while traveling regionally to ensure high-quality service.

Ideal candidates possess a high school diploma, valid driver’s license, and strong communication with flexibility for shifts and overtime. A monthly stipend and mileage reimbursement accompany the role.