Area Field Service & Customer Success Coordinator

Ricoh USA, Inc.; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator in Austin, TX. The role supports daily operations, implements new services, and fosters a customer-centric environment across a geographic area.

You’ll be part of a dynamic team focused on maintaining high service standards and client satisfaction. Expect on-site engagement with travel across client locations, a monthly stipend of $260, and mileage reimbursement for business travel.

Qualifications

• High school diploma with relevant work experience or equivalent.
• Strong customer service and communication skills.
• Willingness to travel between client locations within defined radius.

Responsibilities

• Provide coverage across multiple client sites with consistent service delivery.
• Deliver on-site business services including mail, print, hospitality, reception, shipping, courier coordination, and printer fleet management.
• Travel locally to support client operations and post offices as needed.
• Collaborate with management to improve processes using data-driven insights.
• Assist in onboarding new accounts and expanding services with Field Implementation Managers.
• Maintain professional, service-first interactions and build strong client relationships.

Skills

Customer service

Communication

Flexibility

Driving

Data-driven

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator in Austin, TX. The role supports daily operations, implements new services, and fosters a customer-centric environment across a geographic area.

You’ll be part of a dynamic team focused on maintaining high service standards and client satisfaction. Expect on-site engagement with travel across client locations, a monthly stipend of $260, and mileage reimbursement for business travel.