Area Coach: Lead Multi-Unit Restaurants to Success

Hospitality Restaurant Group; Memphis (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group seeks an Area Coach to oversee 4–10 Taco Bell restaurants, guiding RGMs and managers to meet operating plans and drive customer satisfaction. You will lead hiring, coaching and development, and monitor performance across locations to ensure strong financial results.

The role requires 5 years of multi-unit management experience, excellent communication, and the ability to travel daily between stores while maintaining high engagement with teams and customers.

Qualifications

• 5 years of successful multi-unit management experience.
• Proven track record of coaching and developing managerial employees.
• Strong customer satisfaction, financial performance and employee satisfaction.
• Excellent communication and interpersonal skills; conflict resolution.
• Exceptional team-building capability and leadership presence.
• Basic business math and accounting skills; strong analytical decision making.
• Basic PC literacy and familiarity with standard office software.
• Must have reliable transportation and a valid driver’s license.

Responsibilities

• Provide leadership and direct supervision of approximately 4–10 Taco Bell restaurants.
• Find, hire and develop RGMs, Assistant General Managers and Shift Managers.
• Coach RGMs on the How We Work Together Principles and provide regular feedback.
• Take proactive actions and maintain high activity levels.
• Monitor customer perception through visits, VOC and CORE analyses.
• Lead product and program rollouts to ensure restaurant success.
• Resolve customer complaints quickly while maintaining positive relations.
• Demonstrate a positive, enthusiastic attitude with staff and customers.
• Analyze financial performance of the area and identify trends.

Skills

Multi-unit management

Customer satisfaction

Communication

Interpersonal skills

Conflict resolution

Team building

Analytical decision making

Business math

PC literacy

Travel between stores

Job description

Hospitality Restaurant Group seeks an Area Coach to oversee 4–10 Taco Bell restaurants, guiding RGMs and managers to meet operating plans and drive customer satisfaction. You will lead hiring, coaching and development, and monitor performance across locations to ensure strong financial results.

The role requires 5 years of multi-unit management experience, excellent communication, and the ability to travel daily between stores while maintaining high engagement with teams and customers.