Area Coach: Multi-Unit Restaurant Leader

Hospitality Restaurant Group; City of Watertown (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group is seeking an Area Coach to lead and supervise approximately 4–10 Taco Bell restaurants, ensuring each Restaurant General Manager meets the operating plan.

You will hire, coach and develop RGMs and shift managers, monitor performance, analyze VOC and CORE feedback, drive program rollouts, and maintain strong customer relations across locations. Travel between stores daily is required.

Qualifications

• 5+ years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in coaching and development of managerial employees.
• Proven ability to achieve high customer satisfaction, financial performance and employee satisfaction.

Responsibilities

• Lead RGMs on the “4 Rights” and provide regular feedback during 1:1 sessions.
• Hire and develop RGMs, Assistant General Managers and Shift Managers.
• Take action without being told, maintain high activity level across units.
• Understand customer perceptions via VOC and CORE through scheduled visits and analysis.
• Lead product and program rollouts with RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive customer relations.
• Demonstrate a positive and enthusiastic attitude with staff and customers.
• Analyze the financial performance of your area and identify trends.

Skills

Multi-unit leadership

Staff development

Customer focus

Verbal communication

Travel readiness

Job description

Hospitality Restaurant Group is seeking an Area Coach to lead and supervise approximately 4–10 Taco Bell restaurants, ensuring each Restaurant General Manager meets the operating plan.

You will hire, coach and develop RGMs and shift managers, monitor performance, analyze VOC and CORE feedback, drive program rollouts, and maintain strong customer relations across locations. Travel between stores daily is required.